Terms & Conditions

Postage and Handling

For reliability and security Mazi uses Australia Post.

Australia Wide $15
New Zealand Wide $25
Worldwide $50
Free shipping on all items above $300

*We do not deliver to P.O Boxes.

Transit Times:

Throughout Australia, normal delivery will be within 1-2 business days from the day of purchase. We recommend a work address; as we have found this to be more convenient. Once your item(s) has been dispatched, Mazi is not responsible for delays in shipping.

Please note that delivery of your package relies on how fast it passes through customs. From time to time international customs can hold up a package for several weeks and we have no control over this and cannot predict how long this can take.

Can I track my package online?

A tracking code is available upon request: an email will be sent to you confirming your tracking number: for domestic or international orders, you can log on to www.auspost.com.au/track/ and track your package.

Refused Shipments:

Should you refuse your package you will be responsible for all shipping, taxes, duties, and customs charges plus a restocking fee of 15%. This amount will be subtracted from your refund.

Customs and Duties:

Your order may be subject to import tax, duties or customs which may levied once your shipment reaches your country. Mazi is not responsible for charges imposed by your country. You will be responsible for paying any charges for customs clearance.

*Please contact your local customs office for information on these charges, as we cannot predict what they may be.

*We are required by law to disclose the full amount of the package.

If you have a general delivery question please email us at customercare@mazi.com.au

Gift Voucher Codes:

From time to time we may issue promotional or voucher codes to individuals or groups of people.

Each code will have its own specific terms, for example when it is valid from and until, and what discount or offer it provides you. However, general terms for the use of voucher codes are:

  • They are not valid in conjunction with any other offer, discount, and promotion.
  • They cannot be used to purchase online gift vouchers.
  • The voucher cannot be redeemed for cash.
  • A voucher bought on-line can only be used on online and not in-store.
  • A voucher bought in-store can only be used in-store and not only.
  • To claim your discount you should enter the code in the promotional box when you checkout at mazi.com.au

If you have any questions regarding an online promotional code, please call our customer services department on +61 3 9419 4122 or email: customercare@mazi.com.au and our advisors will be happy to assist you.

Refund Policy:

Mazi must be notified by email on customercare@mazi.com.au of an exchange within 2 days of you receiving your item. You will have to quote your receipt number and have the item sent back to us within 14 days of the date you received the item. The item must be unworn and have the tags still attached or it will NOT be accepted. If the size is sold out you will receive an online credit to be spent within three months.

The customer will pay for the additional shipping charges, we will only refund the original shipping cost on your order if you received the incorrect item or the item sent was faulty.

We do not accept returns or exchanges on products that were not purchased on www.mazi.com.au

Purchase made on this website cannot be returned to Mazi stores.

If an item is “On Sale” there is NO refund for change of size, we do NOT refund for change of mind, so please choose carefully.

We are not able to reimburse you for an amount greater than your original purchase amount. In the instance stock may not be available for your exchange request you will receive a store credit valid for 6 months.

We recommend that all packages be sent to a company address for faster delivery. If, delivering to a home address and the parcel is undelivered and needs to be resent, the customer will be charged an additional postage and handling fee of $15.

*We do not deliver to PO Boxes, as a signature is required on delivery.

While we take all the care possible to ensure that you receive your goods, we cannot take responsibility for any damages or loss incurred during the shipping process.

In the event that the package is not received or lost in transit, Mazi is not responsible for the package if there is no tracking confirmation.

The online voucher that is issued for a return can only be used at mazi.com.au

We will refund in event that the goods purchase are faulty, provided the fault is not due to wear and tear and is a manufacturing fault, this will be determined on return of the item.

*All orders are subject to acceptance and availability.


It is important to us that your return/exchange be as pleasant and hassle free as possible, please make sure that we receive your return within 14 days from the date on the sales receipt, you will be responsible for all shipping fees when returning an item and then you will be credited the purchase amount. If you are doing an exchange you are also responsible for the shipping costs of the new item back to you. Please return all items in the same condition in which they were originally shipped, Items must be unworn and have original tags still attached.

If you have received an item that is flawed or incorrect please email us on customercare@mazi.com.au

Refunds will only be made upon receip of the merchandise.

Mazi is not responsible for any loss or damage caused to the merchandise during return shipping.

*Product, in which any modification was made upon the request of the customer, cannot be returned.


Privacy & Security:

mazi.com.au uses Internet standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (secure sockets layer).

You can tell that the pages are secure because the address in the address bar changes from being http: to https:

You will also see a padlock symbol or an unbroken key in the bottom bar of your browser.

Some computers may prevent access to this secure connection. In these cases we recommend you place your order by telephone +61 3 9419 4122 or subsequently contact us by email on customercare@mazi.com.au

Mazi respects your right to privacy. Accordingly, we do not share or sell your information to any third parties. Any and all information collected by Mazi online is used solely for the purpose of processing of your order. Once you create an account with Mazi online, you are automatically included in our updates, newsletters and correspondences.

Your privacy on the Internet is of the utmost importance to us.

To request to have your name removed from these correspondences, please email unsubscribe to customercare@mazi.com.au


Terms & Conditions:

Please read these terms and conditions carefully before using this site. Your use of this website confirms your unconditional acceptance of the following terms and conditions, if you do not accept these terms and conditions do not use this website.

Mazi.com.au is hereinafter referred to as "we" or "us".

Products, Content and Specifications: All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including, minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Shipping Limitations: When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Accuracy of Information: We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or up to date information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Use of this Web Site: The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by mazi.com.au and are protected by copyright, trademark and other laws and may not be used except as permitted in these terms and conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Trademark: Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of our affiliates and us. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without our written permission or the written permission of such third party owner.

Third Party Links: From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by our affiliates or us. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.

Inappropriate Material: You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.

Gift Certificates: Gift certificates and are not redeemable for cash. Any unused balance will be placed in the recipient's gift certificate account and is not transferable. If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card or cash. We are not responsible for lost or stolen gift certificates. We make no warranties, express or implied, with respect to gift certificates, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event a gift certificate code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

User Information: Other than personally identifiable information, which is subject to this Web Site's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary. We, each of our affiliates and/or our designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. We may, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.

DISCLAIMERS: your use of this web site is at your risk. The materials and services provided in connection with this web site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither we nor any of our affiliates warrant the accuracy or completeness of the materials or services on or through this web site. The materials and services on or through this web site may be out of date, and neither we nor any of their affiliates make any commitment or assumes any duty to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions. All products and services purchased on or through this web site are subject only to any applicable warranties of their respective manufactures, distributors and suppliers, if any. To the fullest extent permissible by applicable law, we hereby disclaim all warranties of any kind, either express or implied, including, any implied warranties with respect to the products and services listed or purchased on or through this web site. Without limiting the generality of the foregoing, we hereby expressly disclaim all liability for product defect or failure claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misappropriation. We make no warranties to those defined as "consumers" in the Magnuson-Moss warranty-federal trade commission improvements act. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.

LIMITATIONS OF LIABILITY: We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site.

In no event will we, our respective officers, directors, employees, affiliates, parent corporations, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this web site be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained at any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions. In the event of any problem with this web site or any content, you agree that your sole remedy is to cease using this web site. In the event of any problem with the products or services that you have purchased on or through this web site, you agree that your sole remedy, if any, is from the manufacturer of such products or supplier of such services, in accordance with such manufacturer's or supplier's warranty, or to seek a return and refund for such product or services in accordance with the returns and refunds policies posted on this website.

Revisions to these Terms and Conditions: We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site.

Choice of Law; Jurisdiction: These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of Melbourne, Australia, without giving effect to any principles of conflicts of laws. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Termination. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

Additional Assistance: If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to call us on +61 3 9419-4944 or subsequently email us on our customercare@mazi.com.au

Copyright © 2019 Mia Mazi Pty Ltd. All Rights Reserved. ABN: 82116591587